All workVoice AI
AI Voice Receptionist
A real-time conversational AI system designed to handle customer conversations and assist with business workflows.
- Pipecat
- LLMs
- Voice AI
Status — Internal build
The problem
Small teams miss calls outside working hours, and simple enquiries consume time that could go to real work.
What we built
A low-latency voice pipeline that answers calls, understands intent, answers questions from a known knowledge base, and hands off to a person when the conversation needs one.
Approach
- Streaming speech-to-text and text-to-speech for natural turn-taking
- Interruption handling and barge-in support
- Grounded answers from a curated knowledge base only
- Escalation path to a human with conversation context
Capabilities
- Real-time voice conversation
- Intent routing
- Knowledge-grounded answers
- Human escalation
Want something like this built for your business?
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